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How to Fix ‘OneDrive Sync’ Issues on Mac – Guide
Microsoft’s OneDrive is one of the most trusted and widely used cloud storage services in the world, along with Google Drive. While the 5GB free storage doesn’t look as good compared to Google Drive’s 15GB offering, the good thing about OneDrive is that, like Google and OneDrive, it also offers a range of other storage-based services. cloud and not for mention of access to the free Microsoft Office package and even if only the online version.
OneDrive continues to have a loyal following in the consumer and corporate sectors due to several tricks Microsoft offers it along with cloud storage and like Power Automate. Now, like any other online service provider, Microsoft OneDrive can and has experienced service outages or sync issues. If you’re looking for ways to fix a OneDrive issue that isn’t syncing, this comprehensive guide can help.
OneDrive filename restrictions
Apple Mac allows file names that aren’t allowed on OneDrive, and if you put an incompatible file in the OneDrive folder on your Mac, you’ll get a sync error. Check the OneDrive icon in your Mac’s menu bar and if there’s a little cross over it, there’s a problem. Letters, numbers, spaces, dashes, underscores and periods are suitable for filenames. But be careful when using any other characters as some of them are not allowed. An example is a question mark character (?) And the Finder on macOS has no problem using a question mark, but OneDrive doesn’t sync the file. Here is an example:
There is a cross on the OneDrive icon in the menu bar, indicating some kind of problem. Clicking the icon brings up the OneDrive window and at the top it says there is a sync issue. Clicking on the item displays this message. I dragged a URL from a browser and dropped it onto OneDrive to remind you (I usually do this instead of using bookmarks.) The filename has a question mark character and OneDrive says the name contains characters that aren’t allowed.
Check recent activity
If the sync issue is not an easily fixed filename error, what else can you do to resolve the issue? If the error is recent, open a Finder window and select Recent in the sidebar. This lists all files created or modified in date order.
Review today, yesterday, and later if necessary, and see what files you created or updated in OneDrive. It could be one of them to blame.
Check disk to correct errors
Corrupted files or file system can be the cause of synchronization errors. Problems with SSDs or disks are rare these days, but it’s always worth checking the archiving system as it’s pretty quick and easy.
Open Disk Utility from the Utilities folder. Select the Mac drive in the sidebar (strangely called Macintosh HD on my Mac with an SSD) and click First Aid button on the toolbar. It scans the drive and repairs any problems found.
Exit, Restart, Reinstall
If you have a sync issue, it could be a bug, crash, or crash with OneDrive. Click the menu bar icon, click Help & Settings, and then click Exit. Restart OneDrive or restart your Mac and see if it syncs well.
Delete .DS_Store files
The Mac usually creates a hidden file in folders called .DS_Store. It contains information about how to displays files and icons in a folder and, on rare occasions, can become corrupted and prevent OneDrive from syncing. Delete it to fix the problem. This is harder than you think because the file is invisible!
Go to the Utilities folder and open Terminal. At the command prompt, type ‘cd’ followed by a space. Click and drag a folder from a Finder window and drop it onto the Terminal command line. Press Enter to change directory. This is how to navigate to a folder on your Mac disk.
When you are in the OneDrive folder having sync issues, type ‘rm -f .DS_Store’ and press Enter to delete it. These .DS_Store files are useful but not critical, so nothing bad will happen if you do this in the wrong folder. However, it’s best to make sure you’re in the right folder.
Stop Office Sync
If you use Microsoft Office with OneDrive, it lets other people work on documents at the same time. Office handles issues where two or more people are editing the same document. It’s better to turn it on, but turn this off feature can fix OneDrive sync issues.
Click the OneDrive icon in the menu bar, click Help & Settings, click Preferences, and select the Office tab. Clear the Use Office apps to sync Office files that I open check box.
Final note
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