Best AI Chatbots in India (2024) to boost your business

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Using artificial intelligence chatbots is no longer merely a cool extra for businesses to have in order to succeed in today’s competitive world. It has evolved into an indispensable component of running a business. These digital assistants are more than just tools; they are actually essential for companies that want to improve their customer service, the quality of their services, their return on investment, and their ability to build loyal customers.

Incredible as it may seem, artificial intelligence chatbots have evolved into conversationalists that look and behave like real people. They are now able to hold real conversations with customers and provide answers that are sophisticated and situation-specific. This shift is now feasible thanks to the development of contemporary technologies that make use of Natural Language Processing (NLP).

A recent study suggests that artificial intelligence chatbots may be able to handle up to seventy percent of all interactions with customers on their own. Because of this, human agents would be freed up to handle questions and tasks that are more complex. Because of this, there would be a more efficient use of resources and an overall increase in operational efficiency.

What is an AI chatbot?

An AI chatbot is a computer program that talks like a real person. Chatbots are often used for a lot of different tasks online, from sales to customer service. eCommerce site service sites use conversational AI through chatbots to let customers ask questions about a product and get an immediate answer. This is one of the best-known examples of how this works.

Because AI chatbots are based on better technology, they have grown from simple tools to ones that can interact with customers in a way that feels human and personal.

Best AI Chatbots in India Comparison Table

AI is changing the world, especially the way people talk to each other. Soon, most brands around the world will have chatbots that are powered by AI. Natural Language Processing (NLP) has made it possible for AI chatbots to understand what the customer is trying to say, look at past interactions, and then give a personalized answer to a question.

Feature	Haptik	Zoho SalesIQ	Gupshup	Verloop.io	Yellow.ai
Channels Supported	WhatsApp, Facebook Messenger, Telegram, Instagram, SMS, Email, Web Chat, In-App Chat	WhatsApp, Facebook Messenger, Telegram, Instagram, Website Chat, Email	WhatsApp, Facebook Messenger, Telegram, Instagram, Website Chat, In-App Chat, SMS	WhatsApp, Facebook Messenger, Telegram, Instagram, Website Chat, In-App Chat	WhatsApp, Facebook Messenger, Telegram, Instagram, Website Chat, In-App Chat, SMS
Chatbot Building	Visual drag-and-drop builder, code-based scripting	Visual flow builder, pre-built templates	Visual flow builder, API, custom coding	Visual flow builder, API, custom coding	Visual flow builder, API, Javascript extensions
Integrations	CRM, Marketing Automation, Helpdesk, Payment Gateways, Ticketing Systems	CRM, Marketing Automation, Helpdesk, Analytics Tools	CRM, Marketing Automation, Helpdesk, E-commerce Platforms	CRM, Marketing Automation, Helpdesk, Analytics Tools	CRM, Marketing Automation, Helpdesk, E-commerce Platforms
Natural Language Processing (NLP)	Advanced NLP capabilities, sentiment analysis, intent recognition	Basic NLP capabilities, intent recognition	Advanced NLP capabilities, sentiment analysis, intent recognition	Advanced NLP capabilities, topic modeling, intent recognition	Advanced NLP capabilities, sentiment analysis, intent recognition
Analytics & Reporting	Detailed analytics on chatbot performance, user engagement, sentiment	Basic analytics on chatbot performance, user engagement	Detailed analytics on chatbot performance, user engagement, sentiment	In-depth analytics on chatbot performance, user behavior, sentiment	Detailed analytics on chatbot performance, user engagement, sentiment

Best AI Chatbots in India

We have made it a lot easier for you to find the best chatbot solution for your business if you are looking for ideas. We’ve put together a list of the best chatbot solutions that India’s biggest brands have used in a variety of fields. This will help you see how chatbots are being used to help businesses reach their goals.

Haptik

Feature	Description
AI Chatbots	Conversational AI for customer support and sales
Live Chat	Real-time messaging with customers
Automation	Automate repetitive tasks and workflows
Analytics	Track and analyze user interactions and performance
Multichannel	Support across various platforms and channels
	Visit Website

Conversational AI platforms like Haptik have made it easier than ever to connect with customers. I’ve used it myself, so I know how easy it is for businesses to improve customer service, make marketing more effective, and increase sales.

Businesses can use Haptik to make interactive chatbots, voice assistants that are easy to use, and flexible conversational interfaces that let them connect with customers across websites, messaging apps, and social media channels.

Zoho SalesIQ

Feature	Description
Live Chat	Engage with website visitors in real-time
Visitor Tracking	Monitor visitor behavior and preferences
Analytics	Measure chat performance and visitor engagement
Customization	Tailor chat widgets and workflows to fit your needs
Mobile Support	Access and manage chats on the go

As a complete customer engagement solution, Zoho SalesIQ stands out. It includes live chat, smart chatbots, and powerful analytics. With SalesIQ, I’ve seen how businesses can effectively track website traffic, interact with visitors in real time, and find and nurture promising leads, all from a single platform.

Gupshup

Feature	Description
Chatbots	Build and deploy AI-powered chatbots
Messaging APIs	Integrate chat and messaging functionality
Multichannel	Engage users across various messaging platforms
Analytics	Track and analyze chatbot interactions
Automation	Automate workflows and responses

Gupshup has been very helpful to me on my journey because it has a strong conversational AI platform that works well with popular messaging apps like Facebook Messenger and WhatsApp. Businesses can easily automate customer service tasks, answer frequently asked questions, and quickly gather valuable leads with Gupshup, which makes sure that customers have a smooth experience.

Verloop.io

Feature	Description
AI Chatbots	Conversational AI for customer support and sales
Live Chat	Real-time messaging with customers
Automation	Automate tasks and workflows for efficiency
Analytics	Track and analyze chatbot performance
Integration	Seamless integration with popular platforms

Additionally, my experiences with Verloop.io have shown how well it helps businesses create advanced chatbots for a variety of platforms, such as websites, messaging apps, and voice assistants. Businesses can use Verloop.io to automate customer service tasks, send personalised marketing campaigns, and boost sales through intelligent conversational experiences.

Yellow.ai

Feature	Description
AI Chatbots	Deploy AI-powered chatbots for various use cases
Multilingual	Support for multiple languages and dialects
Integration	Integrate with CRM, ERP, and other systems
Analytics	Track and analyze chatbot interactions
NLP	Natural language processing for accurate responses

Yellow.ai has shown that it is a flexible conversational AI platform that gives businesses the tools they need to make chatbots that are useful on a variety of channels. From my experience with Yellow.ai, I know that it can automate customer service tasks, make marketing campaigns more relevant, and boost sales. This makes it a useful tool for companies that want to improve their interactions with customers.

Factors to Consider When Choosing an AI Chatbot

When choosing an AI chatbot for your business or project, consider the following factors to ensure it meets your needs and delivers the desired outcomes:

1. Use Case and Objectives: Define your use case and objectives for deploying the chatbot. Determine the specific tasks or functions you want the chatbot to perform, whether it’s customer support, lead generation, sales assistance, or other purposes.
2. Platform Compatibility: Ensure the chatbot platform is compatible with the channels where you intend to deploy it, such as your website, mobile app, social media platforms, messaging apps (e.g., Facebook Messenger, WhatsApp), or voice assistants (e.g., Alexa, Google Assistant).
3. Customization and Flexibility: Look for a chatbot solution that offers customization options to tailor the chatbot’s appearance, behavior, and responses to match your brand identity and user preferences. Consider factors such as custom branding, conversational flow customization, and integration with your existing systems and workflows.
4. Natural Language Processing (NLP) Capabilities: Evaluate the chatbot’s natural language processing capabilities, including its ability to understand and respond to user queries accurately and contextually. Look for chatbots with advanced NLP algorithms, sentiment analysis, entity recognition, and multilingual support for enhanced conversational experiences.
5. Integration with Backend Systems: Consider the chatbot’s integration capabilities with your backend systems, databases, CRM (Customer Relationship Management) systems, and other business applications. Ensure seamless integration to access and retrieve relevant data, automate tasks, and provide personalized responses to users.
6. Scalability and Performance: Choose a chatbot solution that can scale with your business growth and handle increasing user interactions and workload demands. Look for options with robust infrastructure, high availability, and performance optimization features to ensure smooth and responsive chatbot experiences, even during peak usage periods.
7. Analytics and Insights: Seek chatbot solutions that provide analytics and insights into user interactions, engagement metrics, conversation flows, and user feedback. Analytics data can help you track chatbot performance, identify trends, optimize conversational flows, and make data-driven decisions to improve user experience and achieve business objectives.
8. Security and Compliance: Prioritize chatbot solutions that adhere to security best practices and comply with data protection regulations (e.g., GDPR, HIPAA). Ensure the chatbot platform employs encryption, authentication, access controls, and data privacy measures to protect sensitive information and user data shared during conversations.

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