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Choosing the best CRM for small business can be hard, especially if it’s small or new. The first thing a small business owner needs to do is figure out why they need a CRM in the first place. Then, if you decide that a CRM will help your business model, you should focus on
Finding the best solution in terms of how easy it is to use, how much it costs, and its key features, which are functions that will help your business type, your business goals, and the industry you work in. CRM software (customer relationship management) usually has a lot of different features and tools, but its main goal is to improve your business’s service and make things run more smoothly.
Best CRM for Small Business
Freshsales

Freshsales is a customer relationship management (CRM) tool for sales teams that runs in the cloud. It’s one of a group of tools called Freshworks, all of which work well together. Freshsales is a great choice for small and medium-sized businesses because
It has both a free plan that works well forever and paid plans that are affordable. Freshsales stands out from its competitors because it can be customised and has phone features built in. It also uses AI to score contacts and deals.
Features
Pros
- Forever-free plan
- Affordable paid plans
- Contact leads via chat, email and phone for all plans
Cons
- Few integrations
- Customer support only available weekdays
Salesforce

Salesforce is probably best known as the market leader in customer relationship management (CRM), but it also has solutions for small businesses. With its Small Business Pricing Solutions, Salesforce offers competitive plans for smaller businesses.
These plans cover all of your sales, service, and marketing needs in one place. The Essentials package is just $25 per user per month and includes both sales and customer service in one simple app. This means that small businesses can get the best CRM software on the market at a lower cost. Overall this is the best CRM for Small Business you can download app from its official website.
Features
Pros
- User-friendly
- Highly Customizable
- Accurate Data and Analytics
Cons
- Clunky and Slow
- Weak Automation
HubSpot

Sales Hub is a powerful and easy-to-use sales CRM with sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for growing teams.
It can help you speed up your sales process. Sales Hub is built on the HubSpot CRM platform, which brings together customer data, tools, and teams into a single source-of-truth that makes sales reps more efficient than ever before. When reps use the full CRM platform, they can get deeper insights, leads that are more likely to close, and aligned materials to help them work as efficiently as possible.
Plus, you can use our large network of app and solution partners to make a great customer experience from start to finish. HubSpot lets you grow your business without adding more complexity, whether it’s through strategies, services, or software. HubSpot has everything you need to help your business grow.
Features
Pros
- Robust feature set
- Generous free version
- New support for integrated payment processing
Cons
- Some features have a learning curve
Pipedrive

Pipedrive is a customer relationship management (CRM) solution that is based on deals. It can also be used as an account management tool and can help with marketing and the whole sales process. Pipedrive is proactive, so it automatically keeps track of calls and emails, organises them, and syncs schedules across devices.
Small and medium-sized businesses (SMBs) may find it especially useful that Pipedrive lets them see the whole sales process, from start to finish. This can make teams more productive and cut down on a lot of second-guessing, which is often the main reason why CRM implementations fail.
Features
Pros
- Easy to customize and organize
- Auto-tracking calls and emails
- It helps us track and log leads and deals
Cons
- Lacks custom content area creation
- Need for more reporting and automation
Monday

Monday Sales CRM is a great project management tool for businesses with what seems like an endless number of sales tasks and complicated projects. The core work management platform gives you key ways to save time and stay organised. Monday Sales CRM customers like how easy it is to use and how they can organise projects on as many boards as they want.
It CRM has easy-to-use tools to help you succeed, whether you need a custom dashboard for specific communication needs or want to use customer data visualisation tools to do more in-depth analysis. The core work management platform stands out because it was built with care and can run and grow to fit any workflow.
Features
Pros
- Multiple project views
- Plentiful integrations
- Easy to use
Cons
- Feature limitations
- Pricing complexities
Semrush

Semrush CRM is a free customer relationship management tool for agencies and marketing teams. It was made by the same people who made one of the best SEO and digital marketing platforms.
This CRM lets you connect your sales pipeline and funnel with data from your client projects. This makes it a great choice for growing agencies that want to manage all of their client data from one platform.
Features
Pros
- Comprehensive keyword research tool and domain analytics
- Backlink tracking
Cons
- Lacks keyword list management
Nimble

Also placing first in both the Best CRM Software and Best CRM for Small Business ratings is Nimble. Similar to Less Annoying CRM, Nimble provides a single tier of CRM service that includes access to all of its features.
A month-to-month subscription costs $25 per user per month and an annual contract is discounted to $19 per user per month. You can also purchase more prospecting credits and add additional contact records for an additional fee.
Features
Pros
- Another after school programme management software
- It has greatly improved client relations
- assess if my clients are understanding my messages
Cons
- The work was poor and error-ridden
- The UI can confuse naïve users
faqs
Should a small business use a CRM?
CRM software can help your small business in a lot of ways, from keeping customers to making your business more productive. CRM software is used to put all of the interactions with customers in one place so that the customer experience and satisfaction can be improved.
Is there a simple CRM?
There are, however, simple CRMs that give you just the basic tools you need, the automation you want, and reports that can help you make decisions and integrate with other systems. Here are the best CRM solutions that are easy to use.
Which CRM is best for my business?
- Freshsales
- Salesforce
- HubSpot
Does Microsoft have a free CRM?
Through a free CRM trial, you can learn how to help your sales team stay focused, increase productivity, and build trust with customers. You can meet buyers where they are by using digital selling. This will help you build better relationships and close more deals.