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Fix ‘Problem Occurred While Creating the Recovery Drive’ – Guide
Windows allows you to create a recovery drive independently of system files. However, in case you decide to go back up your system files to a recovery drive, you may sometimes get a ‘We can’t make the recovery drive’ error.
What is causing the error “There was a problem creating the recovery drive”?
We investigated this specific issue by reviewing various user reports. From what we’ve gathered, there are several pretty common scenarios that will trigger this particular error message.
If you are having trouble resolving this particular issue, this article will provide a list of verified troubleshooting steps. Below you will find a selection of methods that other users in a similar situation have used to resolve the issue. For best results, follow the repair strategies in the order presented until you find a fix that can resolve the error in your situation.
Formatting the flash drive
Some users who encountered the error “There was a problem creating the recovery drive” were able to resolve the issue by doing a full format on the USB stick before running RecoveryDrive.exe. It turns out that only a Full format is confirmed to solve the problem, as many users reported that a Fast (Fast) didn’t make any difference. Here’s a quick guide under Complete formatting of your flash drive.
Disable 3 Microsoft Office related services
Other users managed to solve the problem by disabling a number of services related to Microsoft Word and Microsoft Excel. While there is no official explanation as to why this fix is effective, users speculate that it likely has something to do with an interference between the application virtualization process and volume shadow copies. Here are the processes that may be involved in the alleged interference.
Some users who encountered the same issue were able to resolve the issue by using the System Configuration screen to prevent these 3 processes from starting on the next system boot. Here’s a quick guide in how to do it:
If this method was not effective, go to the next method below.
Using the two steps trick
this may seem strange trick, but many users were able to complete the recovery drive creation by running the RecoveryDrive.exe utility in two steps without exiting the program. There is no explanation why this works, but users speculate that this likely gets around a Microsoft glitch that has been left unresolved for a few years (the problem also occurs in Windows 8 and Windows 7.
To use two-step recovery trickyou will need to get to the final recovery drive wizard (with the Back up system files to recovery drive box unchecked) without clicking Finish. Instead you will use Alt + B to go back to the first page of the original screen and repeat the process with the back button up system files to the marked recovery drive box. Here is a step by step guide in how to do it.
Running an SFC Check
Some users reported that the issue was completely resolved after they ran an SFC scan on their machine. For them, the recovery drive started working normally after a reboot. An SFC (System File Checker) scan will investigate the system files for any corruption and replace any identified corrupt occurrences with healthy copies stored locally. This process can take a long time (depending on the size of the disk), so make sure you allow time for it. Follow the steps below to run an SFC scan on your machine.
Performing a clean install or repair install
If you have come this far with no result then it is very likely that your system is suffering from some underlying corruption issue that has ended up breaking the Recovery Media Creator tool. Several users in a similar situation reported that the method only resolved after they performed a clean install. If you want to go this route, you can follow our step-by-step article.
But there is an even better option that will allow you to reinstall all Windows components without having to delete your personal files. A repair install will allow you to preserve all your personal files (including images, applications and user settings) – only the Windows components will be reinstalled. You can perform a repair install by following this guide.
Final note
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