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Depending on their preferences, users of Microsoft Outlook 2010 and later versions can switch from Offline Mode to Online Mode and vice versa. Microsoft Outlook automatically activates the Cached Exchange Mode and creates an Offline Storage Table (OST) file to store a local synchronized copy of mailbox items when it is configured with an Exchange account. When Outlook is unable to establish a connection with the Exchange server, it automatically enters Offline mode. When the internet connection is unreliable, users can also use the “Work Offline” option.
They are able to work uninterrupted thanks to this. The modifications are first saved locally in the Outlook OST data file, and then the mailbox server is synchronized with them. Because of its powerful features and user-friendly interface, organizations use it extensively. Nevertheless, despite its widespread use, Outlook users occasionally run into problems, such as Outlook getting stuck in offline mode. Users cannot send or receive emails in this situation, and restarting Outlook or their internet connection does not fix the problem. Although the origin of this issue may vary, it is crucial to comprehend the causes in order to effectively troubleshoot and solve the problem.
Ways to Fix ‘Outlook Stuck in Offline Mode’ Error
Start Outlook in Safe Mode
Because it prevents any add-in from interfering with the Outlook program’s regular operations, Outlook Safe Mode can assist you in troubleshooting and fixing the Outlook stuck in offline mode issue.
Reset the Work Offline Status
The Send/Receive tab in Outlook has the Work Offline checkbox selected. To begin with, make sure the Connected status is visible or not. Check and recheck your internet connection if it isn’t displayed. Click “Work Offline” to restart and reconnect the Exchange server to fix the Outlook stuck working while offline problem.
Create a New Profile
Another option for resolving the Outlook stuck in offline mode error is to create a new Outlook profile. The steps are as follows:
Manually Set up Exchange Server Account
You can try this approach and manually set up your exchange account if you’re still unable to fix the connection. You can connect to the network by manually configuring the exchange server account settings. You can manage the connection’s status and state in this manner. To manually configure the exchange server account, adhere to these steps:
Recreate OST File
If the methods described above don’t work, the Outlook OST file may have a problem preventing Outlook from connecting to and syncing mailbox items with the mailbox server. You can either recreate the problematic OST file from scratch in these situations, or you can use the Stellar Converter for OST software to convert it to an Outlook importable PST format.
Check for the most recent updates
With the Windows operating system’s installed apps, updates can occasionally lead to issues. As a result, you need to look for and install any current updates for Microsoft Office or Outlook. Additionally, restart Outlook after rolling back or removing the updates if the issue still exists.
Why is outlook stuck in Offline Mode?
The phrase “Outlook Could Not Connect to The Internet” appears in a pop-up window. This typically happens if there are no internet connections available in your area or if there is another issue with internet connectivity, like a network or modem malfunction, among other things.
There is a button on Outlook’s “SEND/RECEIVE” page that enables you to work without an internet connection. To restart working offline mode and reconnect to the Office or mailbox server, choose the “Work Offline” option from the drop-down menu. Verify the present situation. A connection to Exchange Server or a similar status message ought to appear in the status bar as soon as the computer is back online.
Final Words
We hope you like our article on how to Fix ‘Outlook Stuck in Offline Mode’ Error. When it keeps happening to the user, Outlook’s inability to send or receive new messages becomes a serious issue. The most frequent cause is Outlook getting stuck in offline mode. However, a poor internet connection or an issue with the Exchange Server system itself is the most likely culprit. Therefore, fixing these Outlook problems should be your top priority. With the help of this post’s discussion, we were able to fix the error without misplacing any mail. We sincerely hope you found this information to be useful. For further information regarding this error, you can also visit official website.