How to Fix PS5 ‘Can’t Continue Using This Game or App’ error

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“Can’t continue using this game or app” is a very frustrating error to get on a PS5. A game can lock up at any time, even in the middle of a level or the first time you try to play it. It can be a nightmare, and trying to figure out what’s wrong is no fun. There are some ways to fix it, which is good news. Even though Sony released the powerful PlayStation 5 as a follow-up to the PS4 after a couple of years, it seems that many users are having a lot of problems.  The PS5 error message “Can’t continue using this game or app” may pop up all of a sudden when you try to turn it on for the first time.

Now, if you also get the PS5 error “Can’t Continue Using This Game or App,” you can use this guide to fix the problem. Well, it can be so frustrating to get an error like this and not know why. In that case, there’s a good chance that you don’t know what to do on your end and can’t try any troubleshooting methods. It’s never fun to figure out what’s wrong, and  that’s especially true for PlayStation gaming consoles if you don’t know what the problem is, unless it’s a hardware problem. We mentioned below are the ways to Fix PS5 ‘Can’t Continue Using This Game or App’ error.

Ways to Fix PS5 ‘Can’t Continue Using This Game or App’ error

Reinstall the Faulty Game or App

You may get the “can’t start the game or app on PS5″ error message if the game or app wasn’t installed correctly or if some of its core files are missing or corrupted. In this case, you need to delete the game or app from the console and then reinstall it.

1. Launch the PS5 console and click on the gear icon to open the settings menu.
2. Scroll down the settings menu that pops up to find and select Storage.
3. Select Games and Apps and you will see a list of all the PS4 and PS5 games installed on the console. By default, they are sorted by time played, so the earliest game you played is at the top.
4. Scroll through the list and check the item(s) causing the problem, then click the Remove button in the lower right corner.
5. If a window appears asking you to confirm that you want to remove the picked game, confirm the action and wait for the uninstall process to finish.
6. Restart the PS5 unit and re-download and install the game/application that you just deleted. Then launch the game/application and check if it loads smoothly.

Restart the PS5 Console

The “Can’t start game or app on PS5” error can be easily fixed by restarting the PS5 console. Follow the steps below to do that.

1. Turn off the PS5 main unit.
2. Unplug the PS5 cable from the wall outlet. In addition, disconnect all other peripherals attached to the PS5 console, including the DualSense controller.
3. Maintain the PS5 console in this state for 3 minutes, then plug the PS5 power cable back into the wall outlet.
4. Connect the DualSense controller to the console and turn on the console. Then wait for the PS5 system software to fully load.

Change Saved Data and Game/App Settings

1. Open “Settings” on the PS5 console and navigate to “Saved Data” and “Game/Application Settings”.
2. Click on the “Game Presets” tab in the left pane and navigate to the “Performance Mode” or “Resolution Mode” item on the right side of the window.
3. Change from Game Default to Performance Mode.
4. Restart the PS5 console and open the game that is having startup issues to see if it is now working properly.

Check the Disk for Errors

You could also get the “can’t start the game or app PS5” message if something is wrong with the hard drive inside or outside of the PS5. Because of this, you should check your hard drive for mistakes. You already know that the PS5 has a PCIe Gen 4 M.2 NVMe SSD.

So, if you get the “PS5 can’t start the game or app” error, it’s best to check the health of your SSD. It is used because it is a skilled partition manager. With its Surface Test and Check File System tools, you can look for errors on the hard drive.

Take the internal or external hard drive out of your PS5 and plug it into your computer. Then, click the button below and follow the on-screen instructions to download and install on the gaming PC. Then, follow these steps to see how well your hard drive is doing.

Check PS4 to PS5 Compatibility

It’s likely that the “PS5 can’t start the game or app” error is caused by a problem with the software currently installed on the PS5. Users say that they sometimes see this error message when they try to run PS4 games on the PS5 console. If you keep seeing the error code CE-107885-9, check to see if the game is compatible with your PS5.

1. Launch the site and access the main interface.
2. Highlight the connected drive and click “Surface Test” in the left pane.
3. In the prompt window, click the Start Now button to begin the scanning process.
4. When the process is complete, all scan results will be displayed. If there are blocks marked in red color, it means that your hard drive contains bad sectors. Then you can remove them by referring to this bad sector repair tutorial.
5. To detect file system errors, right-click on a partition on the target drive and click Check File System in the context menu.
6. Select “Check & Fix detected errors” and click “Start” to perform the operation.

Update the System Software

A software version that is too old can cause a lot of problems. The good news is that Sony keeps putting out updates that can help you fix bugs and make your PS5 run better. Also, the new update might add new features to the game so that you can play it better. How do we get the latest version of the system software for my PS5? Here is how to do it step by step.

1. Before you begin, make sure that your gaming console has a stable Internet connection.
2. Navigate to Settings > System > System Software > System Software Updates and Settings.
3. Select System Software Updates. If there are updates available, follow the on-screen instructions to download and install them.

Final Words

That’s it with our article on how to Fix PS5 ‘Can’t Continue Using This Game or App’ error. If you can’t play online games on your PS5, it doesn’t mean you have the same “PS5 can’t start game or app” problem as someone else. Even though you can’t start any of your favorite multiplayer games on your PS console, the cause of the problem could be very different depending on the situation or pattern.

When you connect and use a USB extended storage drive on your console, this problem will show up. The video games on the external drive will be marked as games that can only be played when the external drive is connected to your PS5. For further information regarding this error, you can also visit official PS5 website.