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With our help, you’ll learn how to Add Live Chat to Your Website. This way, you can start using all of its benefits right away. When a visitor comes to your website, it’s important that they feel engaged. A big part of your strategy to keep customers coming back is to give them a great experience. Customers who are more engaged buy more, tell more people about your business, and show more loyalty.
Most of the time, customers want help right away, so businesses that want to increase sales and customer loyalty need to know how to add live chat to their website. More than 41% of customers expect you to have live chat on your website because it saves time and is one of the best ways to talk to customers. Adding live chat to a website helps businesses tell their customers about their core brand messages, which convinces them to make a purchase.
Ways to Add Live Chat to Your Website
Sign up with the service
You probably have a short list of choices that meet your needs and fit your budget. Not quite ready to buy a subscription yet? You can try it out for free first. Most companies that make live chat software offer free trials with all of the product’s features so that potential customers can try out all of the features or ask for a demo. Signing up for the trial usually takes no more than a couple of minutes and doesn’t require a credit card number.
Choose your live chat software provider
Since live chat can affect how well you serve your customers and how much money you make, it’s worth taking some time to look into your options. So, find out as much as you can about the different companies that make live chat software before you choose the tool that fits your business needs and add it to your website.
When looking for the best chat plugin, you should think about its features, how easy it is to set up and customize, how well it works with other software, how secure it is, how well it works on smartphone, how much it costs, and how good its customer service is.
Customize the live chat widget
Most companies that sell live chat software offer a wide range of ways to change the way the tool works. It could mean changing the language and texts as well as the look of the online (when chat is available) and offline (when chat is not available) buttons and chat window to make them look like they belong on your website.
You can choose a live chat button from a gallery or make your own with HTML to make it look like your brand. You can also choose whether clicking a chat button starts a chat right away or opens a form for a visitor to fill out before the chat. Most of the time, you can also change the look of pre-chat forms and contact forms that show up when no agent is online.
Add a live chat button to your website
After you sign up, you have to pick a chat button. After that, you just need to copy and paste a short HTML code into the body of your page to add live chat. Once you have chat on your website, you can talk to your customers and potential customers in real time.
When a website visitor clicks the “live chat” button, which is usually in the bottom right corner, a chat window pops up. By clicking on this window further, the visitor starts a chat with a company representative who is online and ready to take the request.
Create a list of canned responses
These are answers that have already been set up for the most common questions that customers ask. They speed up response times and make agents more productive because they don’t have to type custom messages to answer the same questions over and over again when they can just send the right pre-written answer with a few clicks.
Canned messages are especially helpful when multiple chat requests come in at the same time and the agents need to handle them all.
Enable proactive chat invitations
Most live chat providers offer proactive chat as a service. Proactive chat invitations can be shown on every page of a website or just on certain pages. For example, your pricing or checkout pages are likely places where users will need help from a real person.
Invitations can usually be sent by hand or automatically based on rules that have already been set. Such as information about the visitors and how they use the site, such as their location, the page they are on, the page they came from, how long they stay on the site, how often they visit, etc.
FAQ
How much does it cost to add live chat to a website?
What do I get when I pay for LiveChat? There are four different plans for LiveChat: Starter, Team, Business, and Enterprise. The entry-level plan costs $20 per agent per month if you pay for it all at once. It gives you a 60-day chat history and lets you customize the chat in simple ways.
How does live chat work on a website?
How do you use live chat? Live chat lets website visitors talk to a company rep in a private browser window through instant messaging. The customer can start chatting with a real person who is there to help after clicking on a link or button.
Do you need live chat on your website?
Live chat has joined email as one of the most important ways to talk to people. 75% of people would rather chat, and 63% say that if a website has a live chat, they will go back to it. Just looking at these numbers should be enough to convince you that you need a chat on your website.