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This post will show you how to Clear Microsoft Teams Cache on Phone and PC. Cache files are temporary files that are needed for software to work well. If the cache gets old or broken, it could stop the program from working as it should. Microsoft Teams is one of the best apps for both personal and business use to communicate and work together.
But people who use the app often complain about problems like the app being slow, not being able to share or access files, not being able to chat with other people, the app crashing, and blank pages loading, among other problems. Every app, including video-conferencing apps like Microsoft Teams, has a cache that stores temporary data and other files you’ve used recently. And if the cache gets too full, it can slow down the app and take up a lot of space on your computer. In this post, we show you how to Clear Microsoft Teams Cache on Phone and PC.
What is the Microsoft Teams cache?
When you clear the cache for the Microsoft Teams app, it gets rid of all the files it has saved to make your experience better. This gives your app a new start and makes it work right. When your app is acting up, it’s a good idea to clear its cache. Keep in mind that you won’t lose your chats or other account information if you do this, and as you use the Teams app, the cache files will be rebuilt.
The Microsoft Teams cache is a place on your computer where Microsoft Teams stores temporary data and files to make the program run better and make the user experience better. This cache stores things like the history of chat messages, profile pictures, video and audio recordings from meetings, and other temporary files.
How to Clear Microsoft Teams Cache on Android Phone
- Open the Settings app by tapping on the gear icon on your home screen.
- Go to Apps & notifications.
- Scroll down and find the Microsoft Teams app.
- Tap on the Storage & cache option.
- Under Cache, tap on Clear cache.
How to Clear Microsoft Teams Cache on iPhone
- Open the Settings app by tapping on the gear icon on your Home screen.
- Scroll down and tap on Microsoft Teams.
- Under Storage & Cache, you will see the amount of cache that is currently stored for Microsoft Teams.
- A confirmation dialog box will appear. Tap on Clear Cache again to confirm.
How to Clear Microsoft Teams Cache on Windows PC

- Click the X button in the top right corner of the window to close Microsoft Teams.
- Press the Windows key and the letter R to bring up the Run box.
- Type %appdata%MicrosoftTeams and then hit the Enter key.
- It will open to the Microsoft Teams folder.
- Choose the folder called “Cache” and delete it.
- You can get rid of the files in the Cache folder by right-clicking on the folder and choosing “Delete” or by pressing the Delete key while the folder is selected.
- Double-click on the Microsoft Teams icon on your desktop or in the Start menu to restart it.
How to Clear Microsoft Teams Cache on Mac
- Close Microsoft Teams. You can do this by clicking on the X button in the top left corner of the window.
- Open Finder. You can do this by pressing the Command + Space keys and typing “Finder“.
- Go to Applications > Microsoft Teams.
- Right-click on the Microsoft Teams icon and select Show Package Contents.
- A new window will open with the contents of the Microsoft Teams application.
- Open the Contents folder.
- Open the Resources folder.
- Delete the Cache folder.
Why Clearing Cache in Microsoft Teams Is Important
- Performance Improvement: As you use Microsoft Teams, files and data are stored in the cache. This makes the program run faster. As the cache grows, this can cause the application to run less quickly. Teams can be faster and more responsive if you clear the cache.
- Fixing Problems: If you’re having trouble with Microsoft Teams, like glitches, errors, or strange behavior, clearing the cache can often fix the problem. Problems could be caused by cache files that are broken or out of date. Deleting them can give you a fresh start.
- Free up Disk Space: Cache files can take up a lot of disk space, especially if you use Teams a lot to chat, call, and share files. If you clear the cache, you can get more storage space on your device.
- Privacy and security: Some cached data, like chat messages or files shared in Teams, may contain sensitive information. By getting rid of this information from your device, clearing the cache can help protect your privacy and safety.
- Compliance with Updates: When Microsoft Teams gets updates, the cached data from older versions may not work with the new version, which can cause compatibility problems. By clearing the cache, you make sure that Teams starts over with the most recent updates. This makes it less likely that software will clash.
Benefits of Clearing Cache for Improved Performance
- Faster Loading Times: Cached data is stored temporarily to speed up future access to frequently used resources, such as web pages, app data, or files. Clearing the cache removes outdated or unnecessary data, allowing applications and websites to load faster as they fetch fresh data.
- More Storage Space: Cache files can accumulate over time and consume a significant amount of storage space on your device. Clearing the cache helps free up space, which can be crucial, especially on devices with limited storage capacity.
- Improved Responsiveness: When cache files become too large or corrupted, they can slow down your device or applications. Clearing the cache can help restore responsiveness, making your device or apps run smoother.
- Reduced Resource Consumption: Cache files can consume system resources like RAM (Random Access Memory). By clearing the cache, you can release these resources, which can lead to better overall system performance and multitasking capabilities.
- Enhanced Privacy: Cached data can include sensitive information, such as login credentials, browsing history, or personal data. Clearing the cache can help protect your privacy by erasing this information, reducing the risk of unauthorized access or data leaks.
Questions and Answers
One way to empty the Teams cache is to go to the [user]\%appdata%\Microsoft\teams folder in Windows Explorer and delete the contents in eight of the subfolders. (You need to quit Teams before doing this.) These are the subfolders you need to empty: cache.
This will get rid of all the Teams add-ons, web cache, icons, thumbnails, local message history, and display images. It should help fix problems like suddenly not being able to log in to Teams and other problems with performance that keep getting worse.
General information about users is stored in the Teams service’s cache for up to three days. General information about users is also stored locally by the Teams client. Some data, like the display name and phone number, can be stored in the client for up to 28 days. Photos of your profile can be saved for up to 60 days.
From what I’ve learned, the Teams chat history is kept forever by default. If your company has set up a policy for keeping Teams, it will be kept according to the policy. For more information, please see the Microsoft Teams page on Retention policies. To find the chat history, you could also do a Content Search.