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How to Fix ‘FaceTime Not Connecting on iPhone’ Issue – Guide
FaceTime is fantastic when it works. You can make clear video calls to your friends and family. When FaceTime doesn’t work on your iPhone, iPad, or Mac, however, there are so many possible causes to discover how to fixing it can be difficult. We’ve compiled a list of the most effective ways to repair FaceTime. To get FaceTime working again, start at the beginning with the most likely remedy and work your way down the list.
Look out for specific solutions when Group FaceTime isn’t working, so keep that in mind if that’s your issue.
How to to repair
1. Restart your iPhone, iPad or Mac
One of the best troubleshooting tips for any app is to restart the device; this advice is the same for when FaceTime is not working. It’s best to close all your apps first to make sure you don’t miss any unsaved progress and to ensure they start from scratch after restarting.
2. Find out if FaceTime is down for everyone
Apple services sometimes have technical issues, which means FaceTime doesn’t connect to anyone. When that happens, there’s nothing you can do but wait for Apple to find a solution.
3. Confirm that FaceTime works in your country
Unfortunately, FaceTime isn’t available worldwide – although it certainly comes close. It is also not available with all cell operators.
4. Test the Internet connection on your device
unlike normal phone calls, FaceTime connects to other people over the internet. If FaceTime isn’t working, load a new webpage on your iPhone, iPad, or Mac to test your internet connection.
FaceTime works best over Wi-Fi, but you can also use it with your cell phone data on an iPhone or iPad. To use FaceTime without Wi-Fi, go to Settings > Cellular and turn on the FaceTime slider to allow cellular data usage.
5. Make sure you use the correct contact details
On your iPhone, you can check your own FaceTime contact details under Settings > FaceTime > You can be contacted by FaceTime at. Ask the person you are calling to do the same to make sure you have the correct details for them.
To check these details on a Mac, open the FaceTime app and go to FaceTime > Preferences in the menu bar. Find your contact details in Preferences.
6. Confirm that your device works with Group FaceTime
You may not be able to get FaceTime group chats to work if your device is too old. This may be the case, even if face-to-face conversations are correct.
For FaceTime group chats, everyone needs one of the following devices, running iOS 12.1.4 or later:
7. Limit the people in your FaceTime Chat group
FaceTime allows you to start a group chat with up for 32 people at a time. But having so many people makes it hard to know who’s causing FaceTime’s problems. Try starting a one-on-one chat, then add more people one at a time to find out when problems start.
If FaceTime doesn’t connect to anyone, there might be a problem with your device or Internet connection. However, if FaceTime isn’t working with a particular person, the problem is probably at their end.
8. Update the software on your device
FaceTime may have issues if you are not running the latest software on your iPhone, iPad, or Mac. Update your device to the latest OS version to fix this issue. Also, make sure the person you’re trying to call also updates their device.
On an iPhone or iPad, go to Settings > General > Software Update.
On a Mac, go to System Preferences > Software Update.
9. Set date and time automatically
Apple suggests that you set the date and time automatically if FaceTime isn’t working on your iPhone, iPad, or Mac. Most of us do this anyway, but you should make sure it’s enabled in your device’s settings .
On an iPhone or iPad, go to Settings > General > Date & Time and make sure Auto Configure is turned on.
On a Mac, go to System Preferences > Date & Time. Check the box for Set date and time automatically to select your time zone.
10. Temporarily disable FaceTime in your settings
You can turn FaceTime off and on in the FaceTime settings on your iPhone, iPad, or Mac. You may need to sign in to your Apple ID account when turning it back on.
On an iPhone or iPad, go to Settings > FaceTime. Use the toggle button at the top of the page to turn FaceTime off, then tap again to turn it back on.
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