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How to Fix ‘Google Authenticator Not Working’ Issue on iPhone – Guide
Google Authenticator is one of the best and most widely used two-factor authentication (2FA) applications for Android and iOS. Recently Google released a major update that adds more quality to further improve the security of your online accounts. What will happen if Google Authenticator suddenly refuses to work on your phone? This means that you will not be able to access the apps and services that you have secured 2FA with the app. With phishing scams coming constantly up with creative ways to trick Gmail users into revealing their passwords, two-factor authentication (2FA) is an important step in keeping your account secure.
Mobile users may find that their Google Authenticator codes are not working when logging into their accounts. And, strangely, the problem may have to do mainly with Google Authenticator’s time settings. Normally, Authenticator will not work if there is a difference between the app’s time and the date and time setting on your iPhone. And in the rare case that the app doesn’t work even though the date and time are mostly set on your device, the issue could be due to other software related issues. With that in mind, let’s dive right into the solutions.
Google Authenticator not working? See how you fix it
If the Google Authenticator app is not working on Android or iPhone, there may be a problem with time synchronization. Fortunately, it’s easy to fix this if Google Authenticator has stopped working.
All you need to do is make sure the Google Authenticator app’s time is synced correctly. Open the app, tap the Menu button (three dots) and go to Settings > Time correction for codes > Sync now.
You should find that your Authenticator codes work correctly after that. Syncing the time in the Google Authenticator app will not affect the time setting in your phone.
Update the Authenticator app
Are you sure that the Authenticator app on your phone have the latest updates installed? How long ago did you last update it? If you’re not sure, it might be time for an update.
Updates aren’t just critical for fixing security holes; they are also needed to fix existing or new bugs in the software. The fact that your app is out of date could very well be the reason for the Google Authenticator crash. A quick update will clarify whether this is indeed the case.
How do you verify that your Google Authenticator app is up-To date?
If there is a new update available for Google Authenticator, it will download in a few seconds. Everything should return to normal if the Authenticator really stops working due to an update issue.
Also, please note that in general it is always better to have automatic updates enabled on your devices. This will avoid any security threats or common bugs that might otherwise arise.
Install Google Authenticator on multiple devices
You may be concerned about relying on only one device as an authenticator. For example, you might lose your primary device. The battery can run out when you need it. Or it may be inaccessible when you travel for some reason. There are many reasons why Google Authenticator may have stopped working. In such cases, one option is to install Google Authenticator on multiple devices. if you have an old phone that you don’t use anymore, you can use that. Or you can install the app on your tablet as well as your phone. Settings up two devices with Google Authenticator is pretty basic.
First, install the app from Play Store on both devices. Now navigate to the configuration page up two-factor authentication. You will see a QR code. Use this QR code first on your primary device and then on your secondary device. Enter the numeric code of any of the devices to confirm that it works. Now both devices will show the same numeric codes to login. If your primary device is not available, you can use the secondary device. If you do, remember that you will need to keep your secondary device in a safe place.
Log in to Google Authenticator using Back-Up codes
when you define up your Google Authenticator app, you have the option to create back up codes. These codes are strings of numbers and you can only use each code once to login.
Come back-up codes are very useful if you lose your device with Google Authenticator installed. Or if the Google Authenticator app is not working for some reason. It’s a good idea to take a copy of your backup codes and keep them in a safe place.
How to Generate BackUp Codes in Desktop
How to Generate BackUp Codes on Android
Alternatively, if you are on an Android device, you can generate backup codes in another way:
How to Use Back-Up Codes to correct the authenticator
If you find that your Google Authenticator app is not working and you need to use your back-up codes here how to do it.
Remember that each code can only be used once, so make sure you still have spare code for the future.
Final note
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