Document360 review: is it the right knowledge base for you?

A significant shift has taken place in the software industry over the past several years, which has resulted in the appearance of a wave of dedicated knowledge base software solutions. I have had the opportunity to observe this shift firsthand. Nowadays, companies are actively looking for independent knowledge base software choices in order to simplify the process of developing documentation websites.

They no longer want to put in the effort required to understand complicated and feature-packed platforms. Document360 is a software solution that, based on my own personal experience, stands out as being particularly beneficial in this area. Document360 is a powerful knowledge base software that does an excellent job of supporting the generation of internal as well as external documentation.

It is not just another run-of-the-mill alternative; rather, it is an exceptional choice. Because I’ve made substantial use of it to provide assistance to both customers and workers, I can attest to its power as a knowledge base platform, which is well adapted to fit the needs of a diverse range of use cases. Document360 should be your first choice if you want to deliver useful information to your clients or give your workers access to important knowledge resources, both of which are important to the success of your business. It is not enough to simply build a knowledge base; rather, you must build a knowledge base that functions well for your needs.

Document360 Specifications

Document360 is a robust document management system that provides businesses with a number of capabilities to assist them in managing their papers in the most effective manner possible. It has a user-friendly interface and provides a wide range of security options to safeguard documents. It doesn’t matter what size your company is, Document360 is a solid option.

What Is Document360?

Document360 is a software solution for building knowledge bases that is delivered as a service (SaaS), and it may assist you in developing an excellent self-service knowledge base for both your external clients and your internal users. Document360 offers an authoring experience on par with the best in the industry and has the flexibility to be tailored to fit the requirements of businesses of any size.

You will be able to manage various projects’ documentation, create multiple users, and monitor the analytics that will assist you in keeping the information in your knowledge base up to date and relevant thanks to the capabilities that are easy to configure.

Document360 review: Interface and in use

Using Document360 was a breath of fresh air in terms of how straightforward the process was. The WYSIWYG editor made it possible to launch the process of developing an online knowledgebase in a matter of minutes. The fact that you can use this editor to compose the majority of a page and then switch to the Markdown view in order to add code snippets and other sophisticated content was something that particularly impressed us. Another advantage is that it is not difficult to create new categories or manage existing ones.

Changing the name of a page or category takes only a few seconds of your time. You can modify the structure of your support center by rearranging its pages or entire categories using the hierarchical navigation menu. This can be done by dragging and dropping the pages or categories. Document360 also gives you the ability to select which categories will be displayed on the landing page of your website. Document360 is almost perfect; the only thing it is lacking is a mobile app. You are able to make modifications to your support pages using the browser on your mobile device, however the editing interface has not been properly modified.

Document360 review: Support

Document360 utilises its own software to assist you in navigating its product so you can get the most out of it. The organization provides its customers with a comprehensive online help center that is easy to navigate and completely searchable. You can also contact live customer service via e-mail or the phone if you have any questions. You are required to schedule phone support in advance, and the hours of operation for the staff providing technical assistance are 11:30 pm to 2:30 pm Eastern.

Document360 review: WYSIWYG And Markdown editor

The built-in Markdown writer is one of the best things about Document360. You can write your instructions in Markdown and see in the editor what it will look like when it’s done. You can use Markdown syntax to write by hand in the Markdown editor, or you can use the Markdown toolbar to style your text.

Common Markdown commands can be seen right in the editor, which is helpful if you need to quickly look at the syntax while writing instructions. Anyone who has used Microsoft Word will be familiar with the WYSIWYG editor. You can switch to it if you don’t want to write your pieces in Markdown. You can see a preview of your work that looks just like the end version.

Most likely, you have some files saved in your Word file. It is now possible to copy and paste from Word to the Document360 software. This makes your work easier. It’s simple to add files, images, code blocks, and notes inside your stories. To publish your story, all you have to do is click “Publish” in the editor. While you are changing an article, it will be locked so that no one else can make changes that could lead to version conflicts.

Final Words

In my experience, maintaining papers and establishing a comprehensive online knowledge base has been significantly facilitated by Document360, which has proven to be an invaluable asset. When it comes to the organisation of support pages, the user-friendliness and adaptability of the platform have left a significant impression on me.

Even while it might not be an all-inclusive customer support system, it can easily interface with other enterprise-level customer support solutions, making it an option that is both powerful and comprehensive. Document360 does an excellent job of streamlining the entire process, which is useful whether your goal is to create an internal knowledge repository or to give a resource that is accessible to the general public.

In my own experience, I have found that it is an instrument that is both dependable and effective when it comes to constructing and upholding an online information base.

Document360 review: The Good and Bad

Building your online knowledge base is made simple using Document360’s intuitive and user-friendly platform. The software gives you the ability to build a support centre in a matter of minutes and to organise it in any way you see fit, but it may be quite expensive.

Questions and Answers