Mend review: is it worth the price?

From my own experience with Mend, I can say with certainty that it changes the way medical operations work and improves patient results. Mend’s suite of medical software solutions not only makes operations run smoothly, but they also meet the greatest security standards because they are HIPAA-compliant. One feature that stands out is Mend’s telemedicine tool, which lets you connect for audio and video at surprisingly low bandwidths, starting at 50 Kbps.

This flexibility makes sure that both healthcare workers and patients have a smooth experience, even when connectivity isn’t great. Mend is different because it is easy for people to use. They can connect via text message or email without having to download software or log in. Digital intake forms, patient scheduling, appointment reminders, patient interaction tools, and seamless integration with Electronic Health Records (EHR) are just a few of the many features that Mend offers.

The attendance predictor tool makes things even easier and helps with better planning and allocating resources. One thing that makes Mend stand out is its excellent customer service. If there are any technical problems, the software offers quick support, making sure that everything goes smoothly for both healthcare workers and patients. The platform works with different types of telemedicine workflows, such as planned visits, ad hoc meetings, on-demand consultations, kiosks, transfers, and group sessions.

Mend Specifications

Mend.io, which used to be called WhiteSource, is a cloud-based application security platform that helps businesses control and automate the security of their software supply chain. It has tools for software composition analysis (SCA), managing vulnerabilities, making sure open source licences are followed, and integrating security into continuous integration and delivery (CI/CD).

What Is Mend?

Thousands of healthcare providers use Mend to set up telehealth appointments. Mend is a platform for telehealth and patient interaction. A videoconferencing module that is HIPAA-compliant is built in with features like online forms and appointment reminders that are more popular in practice management systems and software for communicating with patients. Aside from scheduling appointments, Mend also has a private messaging inbox, group telehealth appointments, and great customer service. More than 100 EHR and office management systems work with Mend.

Mend review: Features

Mend does more than just offer a place for telemedicine; they also get patients involved in their care through telemedicine. They call it their “One Complete Unified Front-end Solution,” and it’s made up of the following parts that work with each other: There are many ways to use telehealth, digital forms, no-show/cancellation prediction, reminders, patient scheduling, and integration.

Mend has had some great successes with these modules. Some of these are getting back $1 million in lost practice income, having an impressive 99% connection rate through their telemedicine module, and having an engagement rate for digital forms that is higher than 85%. Patients who don’t show up for their meetings are known as “No-shows,” and it’s too common for repeat offenders to keep making appointments but then not showing up.

Mend reports a 23% average No-show rate globally. This then makes it hard to schedule the other patients. The usual solutions of charging patients for cancelling with less than 24 hours’ notice are hard to put into practice and are likely to make patients angry. Another option is to overbook appointments so that everyone has to suffer for the few patients who didn’t show up, in order to keep the practice profitable.

Mend review: Drawbacks

In general, Mend is well-liked, and the negatives, with the exception of the support and unclear pricing, appear to be scattered and rare. This is in contrast to the more persistent concerns that appear to be more prevalent with other providers in the telemedicine market. Some individuals have voiced their dissatisfaction with the loading speed of the web-based system, which can be a source of frustration while attempting to schedule appointments for patients, for instance.

Mend states that they have significantly worked on this issue based on user input and that it runs “very fast now.” However, it appears that this problem is made worse when using a broadband internet connection that is not particularly strong or while using Wi-Fi. Furthermore, consumers have expressed their dissatisfaction with Mend’s assistance, stating that although it is quick to respond to difficulties, it does not appear to be able to resolve them, or at most, it just provides temporary relief for a single patient.

Mend review: Support

It is not necessary to install Mend in order to use it on a desktop computer because it can get used through a web browser. Because it is a software as a service (SaaS) that includes cloud storage, it may be utilised on the most diverse range of platforms. Apps for mobile devices, including those for iOS and Android, are also available as an option. There is a lack of information regarding help on the Mend website.

It is annoying that the hours of availability for both the phone number and the online chat option are left more ambiguous; however, the company does say that support is given throughout off hours and on weekends. We were able to locate both of these options. In addition, there is the possibility of utilising the Mend Knowledge Base, which provides solutions to a very small number of four General Questions, in addition to a Troubleshooter and Technical Recommendations.

Final Words

From my own experience with Mend’s medicine option, I can say that it is a strong platform that spotlights a number of useful features. The fact that mobile apps are available and that HIPAA-compliant video streams keep HD quality even when speed is low is a notable benefit. The thoughtful addition of patient reminders has been shown to reduce no-shows, which can have a big effect on the financial health of a business. But it’s important to be aware of some problems. The pricing structure might not be very clear, and the fact that there is no free tier or trial choice might turn people away.

Mend review: The Good and Bad

Mend not only provides a video solution that is new in its business, but it also incorporates options for patient interaction that are of the best possible quality. This is a significant competitive advantage.

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