Best AI Conversational Platforms (2024) for your needs

In today’s fast-paced digital world, the way businesses and customers around the world interact is changing as new technologies are seamlessly integrated. Personal experiences show how automated and self-service operations are becoming more and more important. This is because everyone wants omnichannel services that are available 24/7. In this age of digital transformation, it’s clear from my own experiences that both customers and employees want to be accessible 24 hours a day, seven days a week.

Based on my own experiences, I find it interesting that an ITPro report says that by the end of 2025, conversational AI platforms like advanced IT helpdesks, smart chatbots, or virtual assistants will be used to help over 95% of end-user interactions. That number shows how important conversational AI platforms will be in changing the way workplaces look in the future. From my own experience, I know that advanced GenAI solutions, such as AI chatbots like ChatGPT, are very important for keeping up with the changing needs of both employees and customers.

These smart AI chatbots are a big part of dealing with how user interactions change over time, providing customized and quick responses to demands that are always shifting. But my experiences and those of others often bring up a concern that many of us share: intelligent chatbots don’t always understand what’s going on in conversations. This fits with what Search Engine Journal found: 43% of users think that chatbots need to get better at understanding what users are trying to say and why they are saying it. In my own interactions, I’ve come across times when chatbots didn’t fully understand what I was saying, which made the experience less than ideal.

Best AI Conversational Platforms Comparison Table

Conversational AI platforms use natural language processing and generative AI to help businesses make smart AI chatbots and virtual assistants that can understand and answer user questions without any problems. We talk about the best Conversational AI platforms that businesses can use to give customers personalized, quick, and interesting experiences.

Best AI Conversational Platforms

The way we understand language, feel emotions, and deal with life’s random events. A lot of tech fans and scientists have wanted to make a machine that is as smart as the human brain for a long time. Before not long ago, that dream was just that—a dream. Conversational AI is the name of this system, and it’s now on the wish list of every forward-thinking business.

Amazon Lex

Explore the world of Amazon Lex, the brains behind Alexa’s intelligence. Discover how natural language chatbots can make your voice and text conversations better by integrating them seamlessly. Imagine chatbots for customer service that can easily handle questions, virtual assistants that can understand and predict needs, and fun, interactive games that respond naturally.

Oracle Digital Assistant

Oracle’s AI companion will take you on a journey by coordinating personalized experiences across multiple channels. Imagine customer service powered by AI that changes based on each person’s needs, automated onboarding processes that make it easy for new users to get started, and virtual therapists who offer individualized mental health help.

Yellow.ai

Immerse yourself in the world of Yellow.ai, an Indian platform that gives businesses full AI solutions. Check out how chatbots can move between channels without any problems, voice assistants can add a human touch to conversations, and sentiment analysis can help you give each customer a unique experience. Imagine automated marketing campaigns that are tailored to each person’s tastes, turning interactions with companies into a unique journey for each customer.

Clinc

In the world of Clinc, you can find AI that makes a difference in healthcare. Experience virtual assistants who are dedicated to educating patients, setting up appointments, and even analyzing symptoms. Imagine a chatbot that answers patients’ questions with empathy, makes it easy to make appointments, and frees up medical staff to work on more important tasks.

Google Dialogflow

Google Dialogflow is an AI tool that can be used in many ways to make chatbots that can work on a variety of platforms. Imagine a chatbot that helps customers on websites by answering frequently asked questions very well and even making it easy for them to buy things. Discover how conversational AI can be dynamically integrated to improve the user experience on websites, apps, and smart devices.

Key Features to Look for in AI Conversational Platforms

Artificial intelligence conversational platforms are tools that make use of artificial intelligence to enable users and systems to interact with one another using natural language patterns. It is important to take into consideration the following key features when evaluating AI conversational platforms:

1. The acronym “Natural Language Processing” :It is possible for the platform to comprehend and interpret user input, including colloquial language, slang, and context, thanks to its powerful natural language processing capabilities. This is absolutely necessary in order to produce conversational experiences that are both engaging and productive.
2. The Recognition of Intent: Accurately determining the purpose of user inquiries ought to be within the capabilities of the online platform. Performing this step involves identifying the user’s objective or purpose in the conversation, which enables the system to provide responses that are pertinent to the situation.
3. Identification of Entities: For the purpose of extracting specific pieces of information from user input, such as names, dates, locations, or other pertinent entities, entity recognition is something that is absolutely necessary. Because of this, the platform is better able to carry out particular tasks or provide responses that are tailored to the individual.
4. Support in Multiple Languages: The ability to support multiple languages is absolutely necessary in order to attract a wide range of users. It should be possible for the platform to comprehend and respond in a variety of languages in an efficient manner.
5. Awareness of the Context: The platform is able to maintain and reference information from the ongoing conversation because of contextual understanding, which ensures that it can achieve this. The continuity and coherence of the interaction are both improved as a result of this.
6. Fulfillment of Intentions: One of the most important features is the capability to carry out the user’s intentions by carrying out tasks or providing information. Integrating with external systems, databases, or application programming interfaces (APIs) in order to carry out actions based on user requests is required.
7. A History of Conversations and Recollections: In order to provide a more personalized and contextually aware experience, the platform ought to be able to remember and refer to previous interactions. This includes keeping a record of the preferences of users and the queries they have been asked in the past.

Questions and Answers