Fix: ‘Keyboard and Mouse Not Working’ issue

In this article we will show you how to Fix ‘Keyboard and Mouse Not Working’ issue. It’s not surprising that our lives depend on computers and other electronic devices in this modern age, where almost everything is managed by or has something to do with them. This means that our lives would be harder and take more time if we didn’t have computers. When it comes to people’s jobs, computers play an essential part. This is because computers would be great helpers no matter what you do for a living. If you want to know more information about this issue Visit Official Microsoft Website for further Support.

And this is why most people use their computers like they would a cell phone. Other than the computer and mouse, there are not many ways to talk to a PC. If these two things don’t work, it’s almost impossible to use a computer. The ports and cables on wired devices and the wireless connection and batteries on wireless devices are usually the cause of these devices not being identified. But sometimes the mouse and keyboard won’t work only in certain cases, like during boot or in BIOS, which can be very frustrating.

When you Restart your computer, the keyboard and mouse stop working when you get to the welcome screen. If you don’t know what to do, don’t worry. We’ll help you fix this problem soon. The trouble can also happen if you just updated to Windows 11/10, because sometimes the old drivers don’t work with the new version. Here are the ways to Fix ‘Keyboard and Mouse Not Working’ issue.

Causes of Keyboard and Mouse Not Working Issue

1. Problems with hardware connections: Check to see if the keyboard and mouse are plugged into the machine correctly. Make sure the cables or wireless links are firmly in place.
2. Problems with the drivers: If the drivers are out of date or not suitable, the keyboard and mouse may not work right. Check to see if your keyboard and mouse have the most recent drivers loaded.
3. USB port problem: A broken USB port can make it hard to link. If the problem still happens, try connecting the keyboard and mouse to different USB ports.
4. Power and batteries: If you use wireless gadgets, make sure they have enough power in their batteries. For wired devices, check to see if there is a power problem that is stopping them from working.
5. Software conflicts: Some programs or drivers can get in the way of how the keyboard and mouse work. Try temporarily turning off any new software or drivers to see if that fixes the problem.
6. Malware or viruses: Bad software can stop input devices from working as they should. Use an up-to-date antivirus tool to do a full scan to look for malware infections.

Ways to Fix: ‘Keyboard and Mouse Not Working’ issue

Turning off Fast Startup

Fix: ‘Keyboard and Mouse Not Working’ issue: Fast Startup, which is also called “fast boot,” in Windows 11/10 works like the mixed sleep modes in older versions of Windows. It mixes the features of turning off the computer and putting it to sleep. When you turn off your computer, Windows logs off all users and closes all programs. This is similar to a cold boot. At this point, Windows is in the same state as when it first starts up, since all users have logged off and all apps have been closed. But the system process is already running, and the kernel has been loaded.

Then Windows tells the drivers to get ready for hibernation, saves the current state of the system in hibernation, and shuts down the computer. Windows doesn’t have to reload the kernel, system state, or drivers when you restart the computer. It just loads the picture from the hibernation file into your RAM and takes you to the startup screen.

1. Press Windows + R to open the Run app.
2. In the chat box, type “control panel” and press Enter.
3. The control panel will open on your machine.
4. You can also use the search box in Windows to access the control panel.
5. Click on Power Options in the control panel.
6. In Power Options, click on “Choose what the power buttons do” on the left side of the screen.
7. “Change Settings that are currently unavailable” is a new choice that requires administrative rights.
8. Go to the bottom of the screen and uncheck the “Turn on fast startup” box.
9. Save your work and exit the control panel.
10. Check if the problem was fixed by turning your computer back on.

Uninstalling Drivers for the Mouse/Keyboard

We can now try to reload the default drivers for your device by removing them from the device manager and restarting your computer. When you restart your computer, it immediately finds any connected hardware and installs the default drivers for it if there are none already.

1. Click the Windows search box on the left side of your screen and type “device manager” into it. Open the program that gives you the result.
2. Mouses and other pointing devices/Keyboards should be made into a bigger group. Now, right-click on the device and choose “Uninstall device.”
3. Now, Windows will ask you to confirm what you did before it goes ahead and removes the program. Choose “Uninstall” to move on.
4. Now, turn your machine back on and plug in your mouse or keyboard. Now that the hardware is connected, Windows will immediately find it and try to install the drivers it needs.
5. If it still doesn’t work, go back to the device manager. Most likely, the device will be there with a small question mark next to it. It means that the driver for this device isn’t installed correctly.
6. Right-click it and choose “Update driver” from the menu. Now, click “Automatically look for drivers.” Make sure that you can connect to the internet. If all goes well, the drivers will be installed and the gadget will start working again.
7. If it still doesn’t run the necessary drivers, go to the website of your device’s maker and download the drivers for your device. Do the update process again like we did before, but this time choose “Search for drivers manually” and find the driver you downloaded by going to the file path.

Checking PS/2 Mouse/Keyboard

Before we try more complicated solutions, we’ll see if easy fixes that have worked for other people will do the trick. The PS/2 port is a six-pin plug that is used to connect keyboards and mice to your computer. It came out in the late 1990s and was popular until USB mice and keyboards became more common.

1. If your computer has PS/2 ports, try plugging in a PS/2 mouse/keyboard and see if it works.
2. In most cases, the computer detects the device instantly and it works without any trouble.
3. Turn off your machine, plug in the PS/2 device, and turn on your PC the normal way.
4. After logging into Windows, switch your USB Keyboard/Mouse and check if the computer detects it.
5. If it doesn’t, restart your computer while keeping the USB Keyboard/Mouse plugged in.

Changing Ease of Access Settings

Almost all versions of Windows have Ease of Access settings that make it easier for the user to use the computer. Sometimes, these settings might not be set up or working right, which could make it hard to use the mouse and computer. We can turn off these settings and see if the problem goes away.

1. Click the Windows search box on the left side of your screen and type “Ease of Access” into it. Open the program that gives you the result.
2. Once you’re in the Ease of Access Centre, choose the “Make the mouse easier to use” category.
3. “Turn on Mouse Keys” should not be checked. Click “Apply” to save your changes and leave.

Changing Power Management Settings

Each device has a feature that turns it off when it’s not being used to save power. Windows can also wake up the device from sleep if it detects movement. It is known that these choices often lead to trouble. The amount of power saved is also very small, since a computer or mouse doesn’t use much power. We can try turning off these choices to see if that solves the problem.

1. Click the Windows search box on the left side of your screen and type “device manager” into it. Open the program that gives you the result.
2. Mouses and other pointing devices/Keyboards should be made into a bigger group. Now, right-click on the device and choose “Properties” from the menu.
3. “Allow this device to wake the computer” should not be checked.
4. Now, while still in the device manager, scroll down and expand the “Universal Serial Bus controllers” group. Right-click on “USB Root Hub” and choose “Properties.”
5. Go to the Power Management tab and uncheck the “Allow the computer to turn off this device to save power” box. Press Apply to save your changes and leave the settings window.
6. Now restart your machine and check to see if the problem is still there.

Conclusion

When neither the mouse nor the keyboard works at the same time, it can be stressful. Don’t worry if your USB mouse and keyboard stop working at the Windows login screen. One of the things in this article will help you solve the problem. Make sure the mouse and keyboard are working before you try anything else. Try to use them on another computer if you can. If they work on another computer, that means there’s nothing wrong with the mouse and keyboard. You can then try one of the options below. If not, you might need to get the new ones and put them in.

Questions and Answers