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If there is a problem with how the Netflix app was installed, the black screen may appear. Also, the problem could be caused by a device with bad firmware or operating system. When a user tries to watch a movie or show on Netflix but gets a black screen, there’s a problem (sometimes with sound & subtitles). Nearly all platforms, such as browsers, apps (iOS, Android, TV, consoles, streaming devices, etc.), Windows, Mac, Linux, etc., have reported the problem.
You can fix a Netflix black screen by trying one of the solutions below, but before you do, make sure that a sharing or recording app isn’t to blame. Also, see if the problem goes away if you turn off an external monitor. Also, make sure that the external display (monitor or projector) has the same playback resolution as the main display. Check to see if the black screen goes away if you use a different HDMI cable. Also, check to see if logging into Netflix again solves the problem.
Make sure that your device’s operating system (OS) and firmware are up to date, just like you would update Windows. If the problem is happening on a Windows PC, try reinstalling the graphics driver to see if that fixes it. If the black screen problem is happening on a Mac, try making a new user account on the Mac to see if that fixes the problem. If you use Apple’s Cloud kit, make sure it doesn’t do anything in the background on the Safari browser (if the issue is occurring in the Safari browser).
Ways to Fix Netflix Black Screen with Sound Issue
Turn Off VPN
VPNs are third-party services that keep your network safe and let you use the Internet in different places around the world. Some people use these services to watch Netflix shows that aren’t available in their country. Some Netflix shows can’t be watched in other countries because of licensing issues. If people in places where these titles aren’t allowed can still watch them, Netflix could be sued. To stop this, Netflix keeps an eye out for people who use VPNs on their devices. If you have a VPN running on your device, you’ll need to turn it off before you can use Netflix.
Clear Browser Cache and Cookies
- In your browser, click the Options button in the upper-right corner of the window.
- Then click Settings and open the Clear Browser Data tab under Privacy and Security.
- Change the target time range to All times and click the checkbox next to Cached images and files and Cookies and other website data.
- Click Clear data to start the process.
Clear Netflix App Data
- On your device, go to the apps drawer and open the Settings app.
- Now scroll down and open the Apps tab.
- Find the Netflix app in the list and tap on it to access its settings.
- Bo to the “Storage” tab and tap the “Erase data” button.
Update Netflix App
- Navigate to your app drawer and launch the Google Play Store.
- Then tap the Menu button in the search bar to bring up the side menu.
- Next, tap My Apps & Games to see the list of apps with an available update.
- Finally, tap the Update button next to Netflix to install the latest version.
Reinstall Netflix
On Android
- Find the Netflix app in the list of apps in your app drawer.
- Now, press and hold its app icon until the menu of choices comes up.
- The last step is to tap Uninstall to get rid of Netflix.
On iPhone
- First, locate the Netflix app on your Home screen.
- Then press the app icon until the options screen appears.
- Finally, tap “Remove App” to uninstall Netflix.
Reset Your Browser
- Select the three dots in the upper right corner of your Internet search page.
- Select “Settings”.
- Go to “Security and Privacy” and then “Clear browsing data”.
- Select “All times” as the time range.
- Select “Cookies and other website data” and “cached images and files” among the options.
- Select “Clear data”.
Run as administrator
It’s not likely to happen, but you might have given permissions that make it impossible to show the video while streaming from Netflix. When you run the app as an administrator, you give it all the rights it needs. Just right-click on the Netflix app on your desktop, and then choose “Run as administrator” from the drop-down menu.
Now, your whole screen will go black, and a pop-up will ask you to confirm what you just did. Just click the “Yes” button to continue. This will make the Netflix app run with full administrator rights on your PC, which should fix the problem with the black screen and no sound.
What causes the Netflix Black Screen Error
Like any other app or service, Netflix can have problems that leave users baffled. On social media, people often talk about problems with things like Netflix 4K streaming and this black screen with audio glitch. It can be hard to figure out what’s happening in the background, but this black screen error is often thought to be caused by a problem with the app’s system files or a runtime memory glitch on a smartphone.
If you’re streaming Netflix on a computer and there’s no video, it could be because of a problem with the web browser. On the other hand, it could be because of a service outage. Netflix’s servers might be having trouble, which would make it hard for people to watch on their phones and computers. Your device’s streaming capabilities will also be hurt by an unstable or slow internet connection. Then, you may need to try different things to figure out what’s wrong and how to fix it.
Final Words
We hope like our article on How to Fix Netflix Black Screen with Sound Issue. If you try to screen record, take a screenshot, or stream on other social media while watching Netflix, you will most likely get a black screen. But some people said they got a black screen with no sound or while sound was still playing in the background. Most of the time, these kinds of errors can happen when you use VPN services. Netflix can easily tell when you try to stream by moving to a different country. you can visit Netflix support center for further help.