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This tip is about the how to Make groups and add permissions on the OTRS ticketing system. So read this free guide, How to Make groups and add permissions on the OTRS ticketing system step by step. If you have query related to same article you may contact us.
How to Make groups and add permissions on the OTRS ticketing system – Guide
OTRS is a leading open source ticketing system that provides an enterprise-class ticket management system at a significantly lower cost compared to proprietary ticketing system software. OTRS provides out-of-the-box functionality for Help Desk Organization and Management and IT Service Management. As OTRS is open source, it can be extended and customized to meet the needs of a specific customer environment. Orient provides consultancy, implementation and ongoing maintenance of the OTRS-based ticketing system.
Once OTRS is installed, it’s time to bring in teams and assign permissions to ensure specific brokers have the access they need. OTRS is a truly highly effective open source ticket helpdesk solution that can be worth considering for any organization. I recently guided you through the setup up OTRS and now it’s time to get the system ready for work.
How to Create groups and add permissions in the OTRS ticketing system
Final note
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