Table of Contents
Since the PlayStation 5 first came out, users have been running into too many errors or bugs that weren’t expected before. Even though the PS5 is a next-generation gaming console that offers a great gaming experience, it seems like a lot of people are having problems like “An Unknown Error Occurred on PS5 PlayStation Store.” This error happens whenever a user tries to buy a multiplayer game from the PlayStation Store.
Most AAA games come in packs that cost money and must be bought and downloaded from the official PlayStation Store for PlayStation consoles. Now, PS5 users are trying to buy their favorite video games from the PS Store, but most of them get a message that says “an unidentified error occurred.” This pretty much stops them from finishing their game purchase, which is pretty annoying. It’s also important to point out that this error message doesn’t say anything specific about why it’s happening.
When trying to buy something from the PS Store, the “an unidentified error occurred” message usually comes up. Most of the time, the message will tell you to try again in a few minutes. In some cases, the error can be fixed by trying to finish the purchase more than once. Sometimes, the only way to fix an error that cannot be identified is to use a different type of payment. When buying something from the online store, players have often run into an error that the system couldn’t figure out. This sometimes makes it impossible for players to buy action games or charges them more than once for games they may want to buy.
Ways to Fix an Unidentified Error Occurred on PS5
Reboot Your Console
You need to make sure that our PlayStation 5 keeps working for a long time. Which may cause some problems in the long run. So, it’s best to give your console a break every so often. Follow these steps to restart your PS5:
- Press and hold the DualSense PS button for several seconds.
- Select the power symbol.
- Select the option to restart the PS5.
- Wait a few moments for the console to restart.
- After restarting, proceed to the store and endeavor to make a purchase.
Check PSN Status
Most likely, a server problem is happening in the background, which is stopping the payment process from being finished while the purchase is being made. You should wait a few hours before trying to do the task again. If you don’t want to wait too much longer, you could check the PlayStation Network Server Status page to see if the servers are down.
- First, in your web browser, click
- Log in to your PlayStation®Network account.
- Click here to access the PlayStation website.
- Enter your PlayStation Network username and password in the appropriate fields.
- Then enter the name of your city.
- To continue, press the OK button.
Purchase with Funds in Your PSN Account
Some users have fixed the error when trying to buy something from the PlayStation Store by using the money in their PSN wallet. If your wallet is empty, you can add money to it by doing the steps below.
- In PS5, navigate to Settings > Users and Accounts.
- Select Account > Payments and Subscriptions > Add Funds.
- Then select your account, the amount you wish to add, and the payment method.
- Alternatively, sign in to PlayStation Store in your web browser. Then select Online ID > Manage Payments > Add Funds and choose your payment method.
Verify The Payment Method
Multiple complaints on forums and the PlayStation Support Twitter account say that PS5 users should first make sure they are in the right country or region before choosing a payment method. To make things easy, it should be in the same place as your PSN (PlayStation Network) account. If you have trouble entering your credit card or debit card information into the PS Store, you can check the payment method on your PS5 by doing the following:
- Go to the PS5 Store.
- From the drop-down box, select Payment Method.
- Enter your credit card information in the space provided.
If you have recently lost your credit card or received a new credit card, trying to make a purchase with your old card may result in an error. As a result, you will need to change your card information; to update your payment method on PlayStation 5, follow these instructions
- Go to the Settings option.
- Navigate to the User Accounts page.
- Account Information is the first option, followed by Payment Method.
- Enter your new credit card information in the field.
- Enter your PSN account password.
- Click the Save button to save the payment method as the default.
- Now go to the store and purchase something. Hopefully the problem is resolved.
Final Words
That’s it with our article on PS5: How to Fix an Unidentified Error Occurred. The PlayStation 5 is the most recent addition to Sony’s line of PlayStation 5 games. The new console is the updated version of the hugely popular PS4. It has better hardware and software to start a new generation of console gaming. The new systems are a big step up from the last generation of consoles.
They have better graphics, faster frame rates in games, better connectivity, more features, and exclusive studio games that are the best in their class. The worst technical problems are ones that don’t tell you anything about what’s going on. Unluckily for some PlayStation 5 owners, the system will sometimes say that an error that can’t be found happened. Most of the time, this seems to happen when buying something from the PS Store. For further information regarding this error, you can also visit official PS5 website.