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The Photos app that comes with ‘Microsoft Photos Crashes When Importing Pictures’ Issue for a number of reasons. This problem is often caused by Windows that is out of date or by installation files that are broken. Before getting to the solution, you might want to take a look at what caused this problem.
Microsoft Photos is one of the best apps for Windows users to use to view and edit photos, videos, and other types of multimedia files. The Import feature of the app is also helpful when you need to quickly send photos or videos from a smartphone or camera to your computer. But the feature isn’t very stable. Several people have said that the app crashes when they try to import photos or videos.
Some users were able to keep the Photos app from crashing on their computers by restarting them. Many Windows 11 users also solved this problem by closing the Photos app and starting it back up again. In this post, we’ll talk about three ways to try to fix ‘Microsoft Photos Crashes When Importing Pictures’ Issue. You can also go to the official Microsoft support site for more information about this error.
Ways To Fix ‘Microsoft Photos Crashes When Importing Pictures’ Issue
Reinstall or Update Microsoft Photos
If a bug is causing the issue of Microsoft Photo is crashing while importing photos, then updating or reinstalling the application from the Windows store is the best option.
Step 1: Firstly, Open the Windows stores.
Step 2: You can go to the installed application and search for Microsoft Photos, or you can type Microsoft Photos in the Search box to find it.
Step 3: Go to the Microsoft Photos app page on Windows Store. If there isn’t an update, it will say “Reinstall,” which you can click to fix the app so it doesn’t crash.
Reconnect your Microsoft Account to photos

You might have trouble if your Microsoft account isn’t linked to Photos or if, because of a bug, it says it’s linked but isn’t. So, you’ll have to sign out and sign back in. Users have said that the problem can be fixed by connecting the Microsoft account to the photos again.
Step 1: Open Microsoft Photos and click on the profile icon in the upper right corner.
Step 2: Click the “Sign Out” link to leave your current account. A message will pop up asking you to confirm that you want to sign out of OneDrive. Click the button that says “Sign Out.“
Step 3: To reconnect, click on the profile icon. A menu will appear. Choose your account and click on Continue to reconnect. Then try importing pictures to see if the problem is still there.
Running Windows Store App Troubleshooter
System files that aren’t working right can cause Microsoft Photos to crash. If you run the Windows store app troubleshooter, it will check your files for damage and fix it if it finds any. This will make things better.
Step 1: Press the Windows key on your keyboard and click on Settings to open your Windows settings. Type “Windows Store Apps” into the search box in the Windows settings and click on “Find and fix problems with Windows Store Apps.“
Step 2: A window for troubleshooting will pop up on your screen. Click the “Advanced” button.
Step 3: Check the box to turn on the option to “Apply fixes automatically.” Now click the Next button to move forward.
Step 4: The troubleshooter will now check your system. If it finds anything strange, it will fix it and tell you to reset Microsoft Photos. So, click the Next button to keep going and go to Microsoft Photos to reset it.
Step 5: Go to Windows Settings > Apps > Apps and features and click on Microsoft Photos. Just click the Reset button, and the problem will be fixed.
FAQ
Why does Windows photo Import keep crashing?
The Photos app’s USB import isn’t reliable, and a bug could cause the app to stop working while it’s being used. Microsoft Photos might crash or have other problems that could be fixed by updating or reinstalling it.
Why has my computer stopped importing Photos?
For Wi-Fi file transfer, both your computer and the phone or other device with the photos must be connected to the network. If neither of them is connected to Wi-Fi, your PC won’t be able to look through your photos. Check both devices’ settings to make sure they are both connected to the same network.
Why is Microsoft Photos crashing?
Most of the time, the Photos app crashes because of things like broken system processes, an old data cache, or broken programme files. All of these problems are easy to fix, though, because Windows 10 gives you a lot of options.
How do I change the import settings in Microsoft photos?
Go to Settings > Devices > Autocomplete and choose the device you want to import from. From the drop-down menu, choose how you want it to work by default when you plug it in. Find out more about importing photos here: https://answers.microsoft.com/en-us/windows/for…
Why are my photos getting corrupted?
It could be because the cache is broken, the SD card wasn’t put in right, or you saved the picture as “No media file.” Don’t worry, it’s easy to fix lost, broken, or corrupted images now, but before you get to the solutions, you should know a few other things.
Why is my photos in Windows 11 not working?
There’s a chance that the Photos app on your PC is broken, which is why the Windows 11 Photos app won’t work. If that’s the case, you just need to reinstall Photos App on your PC. First, uninstall Photos App completely, and then go to Microsoft Store to reinstall it.
Why cant I import some photos?
If your photos won’t import, it’s likely because you uploaded too many of them at once, like hundreds. One solution is to only import a small number of photos at a time to the Mac so that the Photos app can do the job more quickly.