Fresh Service review: everything you need to know

Freshservice is almost certainly going to have the capabilities, such as powerful agent help desk capabilities, asset management, and granular performance analytics, that you’re looking for if you’re searching for a robust solution for your internal IT help desk. However, the add-on fees for each managed device can quickly add up, which may make the service unaffordable for smaller businesses.

It’s possible that when you first started your company, the information technology (IT) support you received consisted of you solving problems on your own. Or maybe you were able to shout a question across the office to someone who was particularly knowledgeable about technology. After that, one day you looked around and noticed that you had a lot more employees, and that they were using multiple devices and various licensed software solutions — ad hoc support was not going to cut it anymore.

When this happens, it’s a clear sign that your business requires system as a service (SaaS) help desk software to effectively manage IT activities across the board. Freshservice is one of the most well-known providers of help desk software solutions, even though there are many other providers to choose from. Below, we will discuss its pricing and features so that you can evaluate whether or not it is an appropriate choice for your company.

Fresh Service Specifications

Freshservice is a cloud-based IT service management (ITSM) solution that offers a comprehensive set of features for managing incidents, problems, changes, assets, and knowledge. As a result of its high degree of adaptability and scalability, it is an excellent choice for companies of varying sizes.

What is Freshservice?

Freshservice is a software for help desks that is hosted in the cloud and offers a one-stop-shop approach to meeting the requirements of IT service management (ITSM) for businesses of varying sizes. It is an integral component of the larger Freshworks suite. Therefore, going into it, we were aware that it would have a slick and cutting-edge user interface, just like everything else that Freshworks has to offer.

To put it another way, the platform enables you to quickly and effectively manage, track, and resolve any IT issues that may arise. Freshworks is geared toward the needs of small and medium-sized businesses and has pricing plans that begin at $19 per month (per user), billed on an annual basis.

Fresh service review: Features

Freshservice offers a ticket-based service that lets agents handle support requests. Things that make them different are that Freshdesk has features like social ticketing, skills-based ticket assignment, and marketing integration that Freshservice doesn’t have. Most of the time, tickets are made through email, phone calls, or web forms, not on Twitter or Facebook. They both have basic reporting tools, tools for working together as a team, a knowledge base, and pre-written responses.

Freshservice also handles incidents, changes, problems, and releases, manages assets, handles software licenses, and manages contracts and projects. To put it simply, it has all the important parts needed to manage hardware and software deployments where users may have problems they need to report and require full-service solutions. These tools can usually be used internally for a large company or externally for a business supporting software contracts. However, Freshservice is probably better at supporting internal users.

Fresh service review: Benefits

Freshservice helps all kinds of users, from beginners to people who have never used a service before. Modern, easy-to-use training makes it simple for users to learn how to get around the system. It can also be changed to fit the needs of both IT and non-IT teams. Its multichannel support makes it easier to handle problems that come up through a self-service portal, in person, by phone, by email, or through chat. You can also automate tasks to save time.

The Freshservice mobile app lets your IT staff work even when they’re not at their desk. Team members can use the app to resolve issues speedily and boost customer happiness. Your customers can also use the app on their phones to report IT problems and service requests while they’re out and about. People are using the mobile app in large numbers because it has so many useful features. Looking at Freshservice reviews from around the web shows that users like being able to get information on any device, at any time.

In our Freshservice reviews, we always talk about how great it is that it has a self-service portal that customers can use to create tickets, check on older tickets, get alerts, ask for new services, and read knowledgebase articles. When a customer is trying to write a ticket, the knowledge base correctly suggests articles that will help them fix the problem on their own.

Fresh service review: Ease Of Use

It is very easy to use the Fresh Service Inventory Management Dashboard, which makes it a great choice for companies of all sizes. To get started, it’s easy to sign up for a risk-free 21-day trial that lets you see what it can do without having to pay anything. The analytics tool on the dashboard is made to be easy to use, with a single-view interface that works well for both beginners and experts.

The wide range of features it has are necessary for effective inventory management, making sure you can easily access everything you need. The Fresh Service Inventory Management Dashboard gives you the tools to improve your business’s operations and performance by being comprehensive and easy to use.

Fresh service review: Pricing and Plans

You can download a free 21-day trial of Freshservice if you want to give it a try. It’s a lot like Freshdesk’s licensing model in that there are different levels of paid plans with different levels of functionality. These plans can be paid for monthly or yearly. The Freshservice tiers are Blossom, Garden, Estate, and Forest. Each agent pays $19 a month, or $99 a year, for each tier. Managing assets on the system costs money. It’s free to do so for up to 100 assets, and it costs $1,500 per month to do so for all unlimited assets. One thousand assets cost $130, and five thousand assets cost $650.

This cost doesn’t go up or down in a straight line. Let’s keep it short. The customer is being charged for records on a database that they made that number no more than a few thousand. Freshservice costs about 25% more than Freshdesk because it has a higher base price and charges more for a lot of assets. There are, however, some things you should know. The critical asset register is only available at the Garden level and above, and managing software licenses needs the Estate plan.

Final Words

For our business, Fresh Service is revolutionary. Managing our IT service requests has been made simple by its user-friendly design, extensive feature set, and first-rate customer care. The automated features have significantly boosted our productivity, and the reporting tools have given us valuable new understanding of our IT operations. Fresh Service is something that any business trying to streamline their IT service management should give serious consideration to. It comes highly recommended from us. It’s a strong instrument that keeps its word and has greatly improved the efficiency and productivity of our daily tasks.”

Fresh service review: The Good and Bad

Freshservice is a cloud-based IT service management (ITSM) software that helps businesses of all sizes manage their IT services more efficiently. It offers a wide range of features, including incident management, problem management, change management, asset management, and service catalog.

Answers and Questions