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The image of a firm can be significantly improved by providing exceptional customer service. It has been my experience that CallHippo, a major provider of virtual phone systems, recognises the significance of providing outstanding customer service and places a high priority on the satisfaction of its customers. My conversations and experiences will serve as a foundation for my analysis of CallHippo’s commitment to its customers.
The evaluations of CallHippo demonstrate that their extremely knowledgeable support staff exceeds expectations before, during, and after the sales process. My experience has shown that their pre-purchase discussions are comprehensive, which enables customers to make well-informed decisions. After the sale, they continue to prioritise the success of their customers by providing unrestricted access to post-implementation training.
CallHippo stands apart thanks to their around-the-clock customer support. Users like myself love having access to their support team by phone, email, and live chat 24 hours a day, seven days a week. The availability is extremely beneficial, particularly in times of crisis. I’ve found that several of CallHippo’s services for self-help are really helpful. Problem-solving is one of CallHippo’s strong suits. Their group delivers rapid, individualised answers to difficult problems in a timely manner. This individualized approach demonstrates their familiarity with VoIP, which is something I respect.
CallHippo Specifications
CallHippo is, all things considered, a well-rounded business phone system that provides its users with a wide variety of functions at an affordable price.
| Feature | Description |
|---|---|
| Virtual phone numbers | Get local and international phone numbers for over 90 countries, so you can have a local presence wherever your customers are. |
| Automatic call distribution (ACD) | Route incoming calls to the right agent or department, based on pre-defined rules. |
| Power dialer | Make outbound calls quickly and efficiently, with automatic dialing and call forwarding. |
| Call recording | Record calls for training, quality assurance, and compliance purposes. |
| Call analytics | Track and analyze call data to improve your team’s performance. |
| Integrations | Integrate CallHippo with popular CRM systems, such as Salesforce and HubSpot, to streamline your workflow. |
| Mobile app | Manage your phone system on the go with the CallHippo mobile app. |
| Visit Website |
What is CallHippo?
CallHippo is a cloud-based Voice over Internet Protocol (VoIP) phone system that was created to satisfy the communication needs of startups and small companies. The service enables sales, marketing, and support staff to make and receive calls from anywhere in the world. It is offered both as a web app and as an application that runs on mobile devices. CallHippo provides organisations with the ability to buy virtual phone numbers from more than 50 different countries, add users to a single number, and make calls to receivers located in any part of the world.
The real-time call analytics tool that CallHippo offers provides information on callers, calling quality, and the length of time duration, and the call recording tool automatically records calls and conversations that take place during a campaign for managers to listen to from their dashboards.
CallHippo review: Ease of Use
As a result of both my own first-hand experience with the CallHippo platform and my research into the experiences of other users, I am ecstatic to share the news that we have awarded it an astounding 4.13 out of 5 stars for the incredible usability it provides. It’s not just a random score; it’s a testimonial to the amazing efficiency and user-friendliness that CallHippo brings to the table. Those are the two main reasons why it got such a high rating.
CallHippo is able to accomplish the astounding feat of being completely operational in just three minutes, which is in stark contrast to the vast majority of other VoIP systems on the market, which often require a number of days’ worth of involved procedures to set up. This rapid implementation, in and of itself, is a game-changer for firms that are looking to make the shift to VoIP communication with as little headaches as possible.
CallHippo review: Quick Support
Personal experiences I’ve had with CallHippo’s support service have consistently impressed me to a very high degree. They come extremely recommended from me. They always provide prompt responses and go above and beyond to give their customers comprehensive after-sales service.
Because of their unflinching dedication, I’ve never had to worry about any inconveniences or communication delays that were caused by inadequate service. This is because of the fact that they never waver in their commitment.
CallHippo review: Call analytics
The call analytics software that I’ve had the opportunity to use from CallHippo has proven to be an extremely helpful resource for my company. Because of this piece of software, I am able to compile important data from my phone calls, such as the length of each contact, the number of calls I receive, information about the people who call me, and the percentage of calls that I do not answer.
What’s even more impressive is that it doesn’t only monitor phone conversations; rather, it also monitors interactions in other support channels, such as email and social media. This makes it a much more comprehensive solution. After gathering all of this information, the programme will then utilise AI to generate a complete report that will provide me with a thorough summary of how well my firm is functioning in terms of call management and customer service.
This report has proven to be an incredible asset in helping us make decisions based on data to improve both the quality of our service to customers and the overall performance of our company.
Final Words
My favourite VoIP solution for startups and small enterprises is CallHippo, which is very user-friendly. If you like me prefer limitless calls to complicated features, CallHippo is for you. CallHippo’s ease of use amazed me. My phone system was set up in just three minutes, which is a game-changer for organizations looking for a quick and easy setup. The option to buy phone numbers in over 70 countries sets CallHippo distinct. This feature lets you do business where you don’t have an office. It’s a great approach to contact and engage global customers.
CallHippo review: The Good and Bad
CallHippo is a voice-over-internet-protocol (VoIP) service that was developed specifically for start-ups and small businesses who have requirements for a modest call volume. The monthly rates begin at $35 per user and include interactive voice response (IVR) technology, as well as unlimited local calling, one phone number, an easy-to-use web app, and one phone number.
The Good
- No free trial
- Local numbers support 70+ countries
- IVR on the base plan
- Supports 100+ integrations
The Bad
- Call forwarding has extra fees
- Lacks video meetings
- No unlimited SMS
Questions and Answers
CallHippo is a provider of business phone systems that makes it possible for companies of all sizes, from sole proprietorships to multinational corporations, to engage with their clients and prospective clients in an efficient and productive manner via the internet.
CallHippo levies individual fees based on your number, your per-minute rate, and the amount of users you have. CallHippo provides a plan with minimal capabilities that is free per user so long as you only have 1-2 users, which is an excellent value for start-up companies and individuals operating their own businesses.