Frontier Airlines will no longer accept phone customer calls. As a result, customers and passengers will not be able to call the airline and speak with an agent to make adjustments or obtain flight information. Customers who need to speak with an agent will now be dealing with an online chatbot 24/7 since Frontier has closed its call center (the old customer service number called a Salt Lake City number and neither it was free).
Along with social media sites and even WhatsApp, Frontier offers customer service through an app. Without the option to speak with an agent, what will happen to customer service? Attention operators and other businesses: the use of online support is only going to grow. It is because.
The US Department of Transportation ordered Frontier to reimburse a total of more than $200 million to passengers whose flights were canceled or delayed earlier this month. These charges add up to a $2.2 million fine for delaying the customer’s refund.
More than 85% of customer complaints submitted to the Department of Transportation in 2020 were related to airline refunds (DOT). The US Department of Transportation should not need to take enforcement action to compel airlines to pay required refunds, US Transportation’s Pete Buttigieg said in response to the fees and fines.